Installation, Service & Repair

Installation

We have installed over 30,000 heating systems since 1979 and pride ourselves on our depth of knowledge, quality of work and care of our customers vehicles and vessels.  We offer a full system design and installation service for original equipment manufacturers, business and private customers alike.

We only supply and install genuine Eberspacher heating kits using top quality components ensuring reliability and longevity of your investment.

Service and Repair

At Krueger we offer a comprehensive heater maintenance and in-house or on-site repair service for all types and models of heaters from past to present day.

In our large fully equipped workshop we have all the latest diagnostic and analysis tools where your heater will be attended to by our manufacturer accredited and experienced engineers.

For servicing enquiries please complete and submit your information in the appropriate sections on the right, we will then acknowledge and contact you as soon as possible.

Heater installation and maintenance problems – Frequently asked Questions

Installation Questions

Can I install the heater myself?

Yes the kits we offer have been compiled with an owner installation in mind.  The electrical connections have pre-made “plug and play” connectors and the detailed installation manual gives a step by step guide to installation.  At Krueger we personally inspect every installation kit before we send it out to a customer. However installing an air heating system will require numerous holes to be drilled (especially on a boat) and you may feel that our experienced installation engineers are better suited to this.

How much space will a heater installation take up?

The heaters themselves are compact and much of how much space they take up depends on the planning and positioning of the associated components in the installation.  When we carry out an installation ourselves, minimising the impact on your vehicle/boat is paramount and we will position ducting, exhausts and looms securely out of the way as much as possible.

How noisy are the heaters?

The heaters are generally quiet in operation but as with any appliance with moving parts there is some associated noise.  Noise can be reduced to a bare minimum by specifying optional exhaust and air duct silencers on installations.

What are the control options?

Basic controls provide on/off and temperature adjustment with more advanced controls offering 7 day timed programming, diagnostic function and even remote operation from smartphones.

Maintenance Questions

Does my heater require regular servicing?

Servicing intervals generally depend on usage and the environment the heater is operated in. A heavily used heater running on poor quality fuel and in moisture laden conditions will need more attention over time. Generally as an guide to the internal condition of your heater –  if your heater starts and runs without continual smoking (a small amount at start and shutdown is to be expected) it indicates there is good combustion and not excessive carbon build up. More importantly and especially on marine applications is the physical condition of the heater exhaust where breaks or corrosion can lead to unwanted fumes entering the boat in some circumstances.

My heater does not work, what is the most likely fault?

The common faults we see are as a result of insufficient battery voltage and overheating due to lack of coolant or damaged ducting.

When checking and measuring the voltage always check where the main dc positive (red) and negative (brown) connect to the heater making sure the heater is switched on at time of measurement.

Contact Details

Vessel Details

Please advise Marina / Dock Office should we need to collect the keys from them.

Heater Details

Please note that the above information is important so our engineers can arrive with the correct parts, speeding up repair time.

Work Required

*Assumes that the heater is working, otherwise service and repair may be required.

Authorisation

We require authorisation for insurance purposes. Please confirm below that you are authorising us to visit your boat to attend to the heating system and that you have read and agree to our terms and conditions.

Schedule of work

Approximately 10-15 working days from date of us receiving this form